Welcome to Travel Mitra Holidays Pvt. Ltd. By booking any of our travel services, you agree to the following Terms & Conditions. We encourage all travelers to read them carefully before confirming their booking.

Before You Travel

Please ensure you have the following before your journey begins:

• A valid passport with the required visa(s).
• Confirmed flight tickets and service vouchers.
• Contact details of Travel Mitra Holidays Pvt. Ltd. and your tour manager.
• Sufficient foreign currency as permitted by applicable regulations.
• Necessary luggage, clothing, medications, and travel accessories.
• A clear understanding of your itinerary, including flight schedules, hotel check-in/check-out times, airport transfers, sightseeing, and other travel arrangements.

It is the traveler’s responsibility to verify all travel documents and ensure they are accurate before departure.

Our Responsibilities

Travel Mitra Holidays Pvt. Ltd. is committed to providing quality travel services. However, certain situations are beyond our control. We shall not be held responsible for:

• Changes to hotels where accommodation of a similar standard is provided due to operational requirements or unforeseen circumstances.
• Flight delays, cancellations, natural disasters, political unrest, strikes, pandemics, government restrictions, or any force majeure events.
• Services that cannot be delivered because of circumstances beyond our control. Such services may be non-refundable according to supplier policies.
• Complaints that are not reported immediately to our local representative or customer support during the trip.
• Loss, theft, or damage of personal belongings, baggage, passports, or valuables.
• Missing flights, airport transfers, sightseeing tours, or transportation due to late arrival or failure to follow the itinerary.
• Additional costs arising from changes requested by the traveler after confirmation of the booking.
• Changes made to the itinerary for operational, safety, or logistical reasons.
• Delays or cancellations by airlines. Airline refunds, if applicable, will be processed according to the airline’s cancellation policy after applicable service charges. Hotels and land packages may remain non-refundable.
• Refusal of boarding by airlines or denial of entry, transit, or deportation by immigration authorities for any reason. Any expenses, penalties, or charges arising from such situations shall be the sole responsibility of the traveler.

Booking & Pricing

• Package prices are subject to change until the required deposit has been received and the booking is confirmed.
• Prices may change due to airfare fluctuations, fuel surcharges, taxes, exchange rates, availability, travel dates, or the number of travelers.
• Any additional government taxes, airline surcharges, or supplier-imposed fees after booking shall be payable by the traveler.

Passport & Travel Documents

For international travel, travelers are responsible for ensuring that their passports, visas, permits, and other required travel documents remain valid throughout the journey.

As a general guideline:

• Long-haul destinations (including Europe and the USA): Documents should be submitted at least 35 days before departure.
• Short-haul destinations: Documents should be submitted at least 14 days before departure.

Failure to provide the required documents on time may result in delays, additional costs, or cancellation of services.

Payment Terms

Unless otherwise agreed in writing, the following payment schedule applies:

• 15% non-refundable deposit at the time of booking (processing, visa, and administrative charges).
• 45% at least 30 days before departure or before ticket issuance, whichever comes first.
• 30% at least 15 days before departure or before package confirmation.
• Remaining 10% at least 7 days before departure.

Full payment must be completed before travel documents are released.

Cancellation Policy

Airline Tickets

Air ticket cancellations are subject to the respective airline’s cancellation and refund policy. Applicable service charges may also apply.

Holiday Packages

• Cancellation 16–30 days before departure: 50% of the package cost will be charged.
• Cancellation 8–15 days before departure: 75% of the package cost will be charged.
• Cancellation within 7 days of departure: 100% of the package cost will be charged.

Packages confirmed on a guaranteed basis to secure pricing are non-refundable.

Unused Services

No refunds will be provided for any unused portion of the package, including but not limited to:

• Hotel accommodation
• Meals
• Airport transfers
• Sightseeing tours
• Entrance tickets
• Transportation
• Shopping vouchers
• Optional activities

Booking Accuracy

It is the traveler’s responsibility to carefully review all booking details immediately after receiving the confirmation.

Please verify:

• Passenger names (must exactly match the passport)
• Date of birth
• Contact details
• Flight schedules
• Hotel reservations
• Travel dates
• Destinations
• Activities and inclusions
• Package pricing

Any errors or omissions should be reported immediately. Travel Mitra Holidays Pvt. Ltd. will not be responsible for additional costs resulting from incorrect information provided by the traveler or failure to report errors promptly.

Travel Insurance

We strongly recommend that every traveler purchase comprehensive travel insurance.

Travel insurance can help protect you against:

• Trip cancellation or interruption
• Medical emergencies
• Personal accidents
• Lost or delayed baggage
• Emergency evacuation
• Other unforeseen travel-related expenses

If you choose not to purchase travel insurance, you accept full responsibility for any financial loss or medical expenses that may arise during your trip.

Limitation of Liability

Travel Mitra Holidays Pvt. Ltd. acts as an intermediary between travelers and service providers such as airlines, hotels, transportation companies, cruise operators, and local tour operators.

We are not responsible for any acts, omissions, negligence, delays, cancellations, accidents, injuries, property damage, or service failures caused by third-party suppliers.

Our liability is limited to the value of the services booked directly through us, to the extent permitted by applicable law.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to remain in full force and effect.

Section Headings

The headings used in this document are provided for convenience only and shall not affect the interpretation of these Terms & Conditions.

Acceptance of Terms

By confirming a booking with Travel Mitra Holidays Pvt. Ltd., you acknowledge that you have read, understood, and agreed to these Terms & Conditions and accept them as legally binding.